Terms And Conditions

Terms & Conditions

Overview This website is operated by Norfolk FX Trader a trading name of JJ'S Enterprises Norfolk Limited (company number 13117805). Throughout the site, the terms “we”, “us” and “our” refer to Norfolk FX Trader. Norfolk FX Trader offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

‍

Section 1 – Website Terms By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

‍

Section 2 – General Condition We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

‍

Section 3 – Accuracy, Completeness and Timeliness of Information We are not responsible if information made available on this site or through the provision of Services provided by us is not accurate, complete or current. The material on this site and the Services provided by us are for general information and educational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Futures, options and spot currency trading have large potential rewards but also large potential risk. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

‍

Section 4 – Modifications to the Service and Prices Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

‍

Section 5 – Products of Services Certain products or services may be available exclusively online through the website. We have made every effort to display as accurately as possible the service which we offer.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

5.1. Discord Community

Part of the Norfolk FX Trader service includes access to our Discord workspace. Access to this workspace may be terminated at any point if deemed that any rules or guidelines have been broken. The Discord rules and guidelines can be accessed via the Discord community.

By agreeing to the Terms of Service, you are also agreeing to abide by the Discord rules and guidelines as outlined within your dashboard.

5.2 – Lifetime Access, Platform Availability & Business Continuity

Lifetime Access
Where a product is described as including “Lifetime Access”, this means access to the purchased digital program for the operational lifetime of the Company and the continued availability of the relevant product and hosting platform.

This includes, specifically, the Novice to Pro Mastermind course and all associated materials made available at the time of purchase.

“Lifetime” does not mean the lifetime of the customer, nor does it guarantee perpetual or indefinite hosting of the platform, software environment, or community features.

Access is provided for as long as the Company, at its sole discretion, continues to operate and commercially maintain the relevant digital product and infrastructure. Access is also subject to any applicable third-party terms, conditions, or platform requirements that may affect availability.

The Company reserves the right to modify, suspend, discontinue, or replace any digital product where it becomes technically impractical, commercially unviable, or dependent on third-party systems outside the Company’s control.

The Structure Companion Tool referenced on the sales page is a separate digital product developed and maintained by a third-party developer. Any lifetime access granted to this Tool refers strictly to the operational lifetime of the Tool as determined by the developer. The Company does not control the underlying codebase, hosting environment, or platform infrastructure for the Tool and makes no guarantee of uninterrupted or indefinite availability.

No refund or reimbursement is implied or required under any circumstances.

In all circumstances, the Company’s total liability relating to the Structure Companion Tool shall be strictly limited to the original purchase price paid by the customer for access to the Tool.

Platform Availability & Modifications

The Company reserves the right, at its sole discretion, to:

Modify, improve, replace, or discontinue platform software
Change hosting providers
Update, restructure, or improve course content
Add or remove features
Remove or replace community environments (including Discord or similar platforms)

Where reasonably possible, customers will be provided with notice of material changes affecting access.

Permanent Cessation of Services

In the event that the Company permanently ceases trading, becomes insolvent, or is otherwise unable to continue providing hosted platform access, customers who have purchased digital programs, including the Novice to Pro Mastermind course, will be provided with a reasonable opportunity to download the core purchased course materials in digital file format.

This may include video files, PDF documents, and other core training materials forming part of the purchased product at the time of cessation.

For the avoidance of doubt, the Company shall not be obligated to:

Continue hosting the online platform indefinitely
Maintain community access
Provide future updates
Provide ongoing mentorship, coaching, or support services

Access to the Companion Tool is independent of the Company and remains subject to the developer’s terms and continued availability.

Download Access Window

Where downloadable access is provided following permanent cessation of services, customers will be granted a limited access period of no less than thirty (30) calendar days from the date download instructions are issued.

After expiry of the stated download window:

Access links may be disabled
File hosting may be terminated
The Company shall have no further obligation to maintain or provide access to the materials

It is the customer’s responsibility to ensure that all materials are downloaded and securely stored within the provided timeframe. The Company’s obligation shall be deemed satisfied once reasonable access to download the purchased materials has been provided within the stated window.

Force Majeure

The Company shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to illness, incapacity, death of key personnel, technical failure, third-party platform closure, hosting failure, or other unforeseen circumstances.

Section 6 – Cancellation and Accuracy of Billing and Account Information All Norfolk FX Trader membership types continue on a recurring basis relevant to the subscribed membership term until cancelled (i.e. the yearly membership recurs every year, for a further year). By subscribing to one of the available packages, you therefore consent to the auto-renewal and payment of your membership.

All Norfolk FX Trader payment plans must be paid in full to gain lifetime access to your purchase. Failure to pay in full or early cancelation of the payment plan means all access to community and courses will be placed on hold until paid in full.

To use the Norfolk FX Trader service you must have Internet access and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party.

Unless you cancel your membership before your billing date for recurring memberships, you authorise us to charge your next membership fee to your Payment Method (see “Cancellation” below).

We may offer a number of membership plans, including special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you.

6.1. Billing Cycle.

The membership fee for the Norfolk FX Trader a trading name of JJ'S Enterprises Norfolk Limited service(s) and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a recurring basis relevant to the subscribed membership term to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month.

6.2. Payment Methods.

To use the Norfolk FX Trader service you must provide one or more Payment Methods. You can update your Payment Methods by going to the “Account” page, selecting “Subscriptions” and then selecting “Update”.

We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorise us to continue to charge the applicable Payment Method(s). You authorise us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee.

You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

6.3. Cancellation.

You can cancel your membership at any time, and you will continue to have access to the Norfolk FX Trader service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership periods or un-watched Norfolk FX Trader content. To cancel, go to the “Account” page, select “Subscriptions” and then “Cancel”. If you cancel your membership, your account will automatically close at the end of your current billing period.

6.4. Changes to the Price and Subscription Plans.

We may change our subscription plans and the price of our service from time to time; however, your subscription price will never increase unless you cancel and re-subscribe to the Norfolk FX Trader service at a later date.

6.5. Refusal of Service.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

6.6. Maintaining your Payment Details.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

‍

Section 7 – Optional Tools We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

7.1 Structure Companion Tool Pro V3

The Structure Companion Tool Pro V3 (“Tool”) is developed, maintained, and distributed solely by its original developer. Norfolk FX Trader and JJ’s Enterprises Norfolk Limited act only as a reseller of access to the Tool.

Access to the Tool, including setup, updates, technical support, and continued operation, is entirely controlled by the developer. Norfolk FX Trader does not control the underlying codebase, infrastructure, or maintenance of the Tool and does not guarantee its ongoing functionality beyond access being granted. For new subscribers, access continues while your subscription is active. Billing is recurring until canceled.

Lifetime Access Clarification

“Lifetime access” refers strictly to access for the operational lifetime of the Tool as determined by the developer and dependent upon the continued availability of third-party infrastructure. No refund or reimbursement is implied or required under any circumstances. Customers acknowledge that purchase of access to the Tool does not create any guarantee of perpetual functionality or entitlement to future updates beyond what the developer provides.

Access is provided on an invite-only basis via TradingView and is dependent on the continued operation of the developer’s account and the TradingView platform.

In the event the tool becomes permanently unavailable due to circumstances beyond our reasonable control — including but not limited to third-party platform changes, developer incapacity, or account suspension — continued access cannot be guaranteed indefinitely.

No guarantees are made regarding perpetual availability beyond the functional lifetime of the product and its supporting infrastructure.

The Company reserves the right, at its sole discretion, to discontinue offering access to the Tool where it becomes technically impractical, commercially unviable, or dependent on third-party systems outside its reasonable control.

Norfolk FX Trader does not guarantee continued access or functionality beyond what the developer provides. Customers acknowledge that the company shall not be liable for any loss of access, errors, malfunctions, or the developer ceasing to maintain the Tool.

To the fullest extent permitted by law, the Company’s aggregate liability relating to the Tool shall not exceed the amount paid by the customer for access to the Tool.

‍

Section 8 – Third-Party Links Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

‍

Section 9 – User Comments, Feedback and Other Submissions If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

‍

Section 10 – Personal Information Your submission of personal information through the website is governed by our Privacy Policy.

‍

Section 11 – Errors, Inaccuracies and Omissions Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

‍

Section 12 – Prohibited Uses In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

‍

Section 13 – Disclaimer of Warranties; Limitation of Liability We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

By viewing any material or using the information within this site, you agree that it is general educational material and you will not hold anybody responsible for loss or damages resulting from the content provided here by Norfolk FX Trader a trading name of JJ'S Enterprises Norfolk Limited or any of its staff or employees. Futures, options and spot currency trading have large potential rewards but also large potential risk.

You must be aware of the risks and be willing to accept them in order to invest in the futures, options or currency markets. Don’t trade with money you can’t afford to lose. This website is neither a solicitation nor an offer to buy/sell futures, options or currencies. No representation is being made that any account will or is likely to achieve profits or losses similar to those discussed on this website or in any of its material. The past performances of any trading system or methodology is not necessarily indicative of future results.

In no case shall Norfolk FX Trader, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

‍

Section 14 – Indemnification You agree to indemnify, defend and hold harmless Norfolk FX Trader and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

‍

Section 15 – Severability In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

‍

Section 16 – Termination The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

‍

Section 17 – Entire Agreement The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

‍

Section 18 – Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales.

‍

Section 19 – Changes to Terms of Service You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 – Contact Information Questions about the Terms of Service should be sent to us at sales@norfolkfxtrader.com